Beyond Menu User Feedback Statistics
Explore comprehensive metrics derived from thousands of user reviews across major platforms.
Beyond Menu is an online platform that facilitates food ordering and delivery services from local restaurants. Users can browse menus, place orders, and arrange for delivery or pickup through the Beyond Menu app or website.
oCX Score
The oCX (Observational Experience) score is a metric that evaluates customer experience without using traditional surveys. It leverages AI to analyze unsolicited text comments from social media, review sites, and other online platforms, predicting customer sentiment and likelihood of recommendation on a scale of 0 to 10.
%
Positive Sentiment Rate
Despite being ranked 2nd overall on the oCX leaderboard, Beyond Menu emerged as the top performer in the category of App Usability. Users have consistently expressed high satisfaction with the app’s usability, describing it as intuitive and efficient. Comments often praise its ease of use and swift navigation, making it a preferred option for those seeking convenience and seamless ordering experiences.
%
Negative Sentiment Rate
Beyond Menu’s performance in the delivery process fell below average compared to the rest of the top 10. Negative feedback concerning delivery issues encompasses various customer concerns. These range from frequent delays in deliveries and order inaccuracies upon receipt to limited payment options and challenges during order placement.
oCX for Each Topic
- App Usability (69)
- Service Quality (73)
- Product Quality (94)
- Delivery Time (77)
- Delivery Process (-1)
- Product Price (56)
The statistics and information provided on this page offer a general overview. For more detailed insights and statistics on specific subcategories, we invite you to download the comprehensive report.
App Reviews
Topic: Service Quality
Great, fast and friendly service.
Rating: 5 Stars
Topic: Payment
Best Asian food without all the extra fees on apps like Uber and DoorDash.
Rating: 5 Stars
Topic: Product Quality
Food here is delicious but sometimes the meat can be overcooked . But all and all it’s worth eating here.
Rating: 3 Stars