Total Wine & More User Feedback Statistics
Explore comprehensive metrics derived from thousands of user reviews across major platforms.
Total Wine & More is a retail chain that specializes in offering a vast selection of wines, spirits, and beers. With stores across the United States, they provide customers with a wide range of options for every budget and taste preference.
oCX Score
The oCX (Observational Experience) score is a metric that evaluates customer experience without using traditional surveys. It leverages AI to analyze unsolicited text comments from social media, review sites, and other online platforms, predicting customer sentiment and likelihood of recommendation on a scale of 0 to 10.
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Positive Sentiment Rate
Positive reviews refer to feedback provided by users that express satisfaction, approval, or appreciation for a product, service, or experience. In the context of sentiment analysis, positive reviews typically contain favorable comments, praise, or compliments about the food delivery app’s features, performance, or customer service.
%
Negative Sentiment Rate
Negative reviews refer to feedback provided by users that express dissatisfaction, criticism, or disappointment with a product, service, or experience. In the context of sentiment analysis, negative reviews typically contain complaints, grievances, or negative remarks about the food delivery app’s features, performance, or customer service.
Star Rating
Star rating is a convenient numerical system used by users to rate their satisfaction with a product, service, or experience, typically ranging from 1 to 5 stars. It provides a quick and easy way to convey opinions, with higher ratings indicating greater satisfaction and lower ratings indicating dissatisfaction.
The statistics and information provided on this page offer a general overview. For more detailed insights and statistics on specific subcategories, we invite you to download the comprehensive report.
App Reviews
Topic: Service Quality
Excellent selection of wines, love having my order ready for pick up, great service.
Rating: 5 Stars
Topic: Delivery Time
I always use curbside pickup. You guys are always quick on delivery to my car! I think the longest I have waited was 5 minutes! GREAT JOB TW&M!
Rating: 5 Stars
Topic: Payment
Please add Apple Pay for a better check out experience
Rating: 4 Stars