Jersey Mike’s User Feedback Statistics
Explore comprehensive metrics derived from thousands of user reviews across major platforms.
Jersey Mike’s is a fast-casual restaurant chain known for its made-to-order submarine sandwiches. With a focus on fresh ingredients and authentic flavors, Jersey Mike’s offers a variety of sandwich options, including cold and hot subs, wraps, and salads.
oCX Score
The oCX (Observational Experience) score is a metric that evaluates customer experience without using traditional surveys. It leverages AI to analyze unsolicited text comments from social media, review sites, and other online platforms, predicting customer sentiment and likelihood of recommendation on a scale of 0 to 10.
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Positive Sentiment Rate
Positive reviews refer to feedback provided by users that express satisfaction, approval, or appreciation for a product, service, or experience. In the context of sentiment analysis, positive reviews typically contain favorable comments, praise, or compliments about the food delivery app’s features, performance, or customer service.
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Negative Sentiment Rate
Negative reviews refer to feedback provided by users that express dissatisfaction, criticism, or disappointment with a product, service, or experience. In the context of sentiment analysis, negative reviews typically contain complaints, grievances, or negative remarks about the food delivery app’s features, performance, or customer service.
Star Rating
Star rating is a convenient numerical system used by users to rate their satisfaction with a product, service, or experience, typically ranging from 1 to 5 stars. It provides a quick and easy way to convey opinions, with higher ratings indicating greater satisfaction and lower ratings indicating dissatisfaction.
The statistics and information provided on this page offer a general overview. For more detailed insights and statistics on specific subcategories, we invite you to download the comprehensive report.
App Reviews
Topic: Service Quality
We like their subs and we always receive good service!
Rating: 5 Stars
Topic: Product Quality
The best sandwich on earth always good & always good quality
Rating: 5 Stars
Topic: App Usability
I struggled when signing in to figure out where the points were or how you use them because my husband had enough for a free regular sandwich but I had personally never used the app and so I had no idea what was what. It didn’t take too long to figure out but I was in a hurry and there is a lot going on on that page so it didn’t stand out. But other than that works great and I love the rewards and the restaurant!
Rating: 4 Stars