AlRajhi Mobile oCX Report
November 2024
- AlRajhi Mobile secured 3rd place among all digital banks in KSA, achieving an oCX score of 58.
- The average oCX score for KSA digital banks was 49, with AlRajhi Mobile surpassing this at 58.
- 71% of the reviews they received were positive, 13% were negative, and the rest were neutral.
- The most reviewed topic was “Service Continuity” (50% of all reviews), with a positive sentiment rate of 81%.
- Their best-performing month was April 2024, with an oCX score of 75, while their lowest score was 40 in October 2024.
Elevate Customer Loyalty and Revenue with Actionable Insights
- Enhance Customer Loyalty: Identify what truly matters to your customers and deliver experiences that keep them coming back.
- Increase Revenue Opportunities: Pinpoint key drivers of satisfaction to optimize offerings and maximize customer spending.
- Stay Ahead with AI-Driven Insights: Uncover patterns in feedback that reveal opportunities for growth and long-term success.
