CASETiFY User Feedback Statistics
Do you work for CASETiFY?
oCX Score
The oCX (Observational Experience) score is a metric that evaluates customer experience without using traditional surveys. It leverages AI to analyze unsolicited text comments from social media, review sites, and other online platforms, predicting customer sentiment and likelihood of recommendation on a scale of 0 to 10.
%
Positive Sentiment Rate
Customers love the variety and quality of Casetify products. They appreciate the durability, stylish designs, and the ability to customize their cases. Many reviews highlight the excellent customer service and the environmental sustainability of the products. The only drawback mentioned is the high price, but customers feel it is worth it for the quality they receive.
%
Negative Sentiment Rate
Customers report a highly frustrating purchasing experience on the CASETiFY website, citing issues such as slow shipping, lack of order tracking, and poor customer service. Many users experienced problems with the website’s functionality, including difficulties with payment processing, applying discount codes, and navigating the site. Additionally, there are numerous complaints about delayed or lost orders, with little to no communication from customer service. The overall sentiment is that the purchasing process is cumbersome and the customer service is unresponsive, leading to a negative overall experience.
oCX for Each Topic
- Ease of Use (46)
- Service Quality (38)
- Product Quality (62)
- Delivery Time (13)
- Delivery Process (-31)
- Product Price (-6)
The statistics and information provided on this page offer a general overview. For more detailed insights and statistics on specific subcategories, we invite you to download the comprehensive report.
Customer Reviews
Topic: Service Quality
This company provides really great customer service. The staff was really accommodating and sympathetic, and the process of returning an item was easy.
Rating: 5/5
Topic: Product Quality
Good Quality cases my daughter loves hers she has had for the last couple years it’s protected her phone never got a broken screen.
Rating: 4/5
Topic: Product Price
I thought if I signed up for emails and texts I would get 10% off which I didn’t. I ordered a 68 dollar case and it rang up at 82$. Nothing said why? I like this case or I would have never ordered from you! Your site is very deceiving and I probably won’t use again or recommend it.
Rating: 2/5