DIB Mobile oCX Report
November 2024
- DIB Mobile ranked last among all digital banks in the UAE, with an oCX score of just 16.
- The average oCX score for UAE digital banks was 41, while DIB Mobile fell significantly below that benchmark with a score of 16.
- 50% of the reviews they received were positive, while 35% were negative, with the remainder being neutral.
- The most reviewed topic was “Service Continuity” (42% of all reviews), with 66% positive sentiment.
- Their best-performing month was November 2023, with an oCX score of 47, while their lowest score was -21 in June 2024.
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