Dream Dubai oCX Report
November 2024
- Dream Dubai ranked first among all shopping apps in the UAE and KSA, achieving an impressive oCX score of 72.
- The average oCX score for UAE+KSA shopping apps was 34, with Dream Dubai far surpassing this benchmark at 72.
- 77% of the reviews they received were positive, 5% were negative, and the rest were neutral.
- The most reviewed topic was “Service Quality” (23% of all reviews), with an excellent 89% positive sentiment and just 3% negative sentiment, reflecting strong user satisfaction.
- Their best-performing month was July 2024, with an oCX score of 81, while their lowest score was 8 in April 2024.
Elevate Customer Loyalty and Revenue with Actionable Insights
- Enhance Customer Loyalty: Identify what truly matters to your customers and deliver experiences that keep them coming back.
- Increase Revenue Opportunities: Pinpoint key drivers of satisfaction to optimize offerings and maximize customer spending.
- Stay Ahead with AI-Driven Insights: Uncover patterns in feedback that reveal opportunities for growth and long-term success.
