du Pay oCX Report
November 2024
- du Pay ranked last among all fintechs in the UAE, with an oCX score of -2.
- The average oCX score for UAE fintechs was 55, placing du Pay far below this benchmark with -2.
- 35% of the reviews they received were positive, 38% were negative, and the remainder were neutral.
- The most reviewed topic was “Money Transfer” (27% of all reviews), with only 18% positive sentiment and a significant 54% negative sentiment, highlighting critical issues.
- Their best-performing month was April 2024, with an oCX score of 47, while their lowest score was -21 in May 2024.
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