e& money oCX Report

November 2024

  • e& money ranked 5th among all fintechs in the UAE, with an oCX score of 35.
  • The average oCX score for UAE fintechs was 55, placing e& money well below this benchmark at 35.
  • 83% of the reviews they received were positive, 6% were negative, and the remainder were neutral.
  • The most reviewed topic was “Service Continuity” (42% of all reviews), with a positive sentiment rate of 84%.
  • Their best-performing month was August 2024, achieving an oCX score of 68, while their lowest score was -31 in December 2023.
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