ENBD X oCX Report
November 2024
- ENBD X secured 5th place among all digital banks in the UAE, achieving an oCX score of 40.
- The average oCX score for UAE digital banks was 41, with ENBD X just below this at 40.
- 63% of the reviews they received were positive, 23% were negative, and the rest were neutral.
- The most reviewed topic was “Service Continuity” (39% of all reviews), with a 78% positive sentiment rate.
- Their best-performing month was June 2024, with an oCX score of 67, while their lowest score was 10 in November 2023.
Elevate Customer Loyalty and Revenue with Actionable Insights
- Enhance Customer Loyalty: Identify what truly matters to your customers and deliver experiences that keep them coming back.
- Increase Revenue Opportunities: Pinpoint key drivers of satisfaction to optimize offerings and maximize customer spending.
- Stay Ahead with AI-Driven Insights: Uncover patterns in feedback that reveal opportunities for growth and long-term success.
