Event: How to Carry Customer Feedback to Business Agenda
At our “How to Carry Customer Feedback to Business Agenda” event, industry leaders from Hepsiburada, Akbank, Koçtaş, MediaMarkt Turkey, and Aksigorta shared their expertise on the evolving role of customer experience in today’s fast-paced business landscape. Discussions centered around how artificial intelligence (AI) is transforming CX strategies by enabling organizations to quickly gather, analyze, and act on customer feedback.
Date
September 27, 2024
Time
9:00am – 1:00pm
Location
Istanbul
Our Featured Speakers
Caner Çapay
CX Director, Hepsiburada
Onur Candar
Managing Partner, Bain & Company
Tülin Yaşkın
CX and Management VP, Akbank
Poyraz Özkan
Co-Founder, Alterna CX
Elif Acar Özgüner
Alkım Saygın Sever
Head of Customer Management, Aksigorta
Betül Yılmaz
Partner, Elephant
Mehmet İçmen
Head of CRM, Mediamarkt
Ünsal Matkap
Head of CX, Koçtaş
Memorable Moments and Videos
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Hepsiburada’s Success: Caner Çapay shared how AI keeps Hepsiburada agile and at the forefront of Turkey’s e-commerce market in CX.
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Integrating Feedback & Tech: Onur Candar from Bain & Company stressed the importance of blending AI with customer feedback for effective strategies.
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Akbank’s CX Culture: Tülin Yaşkın highlighted Akbank’s focus on embedding CX into its culture, driving satisfaction by listening to millions of customer voices.
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AI Tools in Action: A panel moderated by Betül Yılmaz explored how AI tools like chatbots and sentiment analysis enable faster responses, personalization, and efficiency.
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Key Takeaway: Leaders agreed that adopting AI is crucial for meeting customer expectations and staying competitive in today’s digital landscape.
Join Us in Shaping the Future of CX
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