How to Carry Customer Feedback to the Business Agenda
Featuring oCX (Observational Customer Experience) keynote by Don Peppers
Join globally recognized CX expert Don Peppers and senior leaders from top organizations including Hepsiburada, Interswitch, and Emergent Africa for an exclusive webinar on transforming customer feedback into strategic business decisions.
What You'll Learn:
- Strategic frameworks for integrating customer feedback into business planning
- Real-world case studies from leading e-commerce and retail organizations
- Best practices for turning customer insights into actionable business decisions
- Using the observational experience (oCX) to know what your customers are truly thinking
Get Access to the Full Webinar Recording
Meet Your Expert Speakers
Learn from industry leaders who are transforming how organizations leverage customer feedback
Don Peppers
Customer Experience Expert & Author
Peppers & Rogers Group
Globally recognized CX thought leader and bestselling author. Don has helped thousands of companies transform their customer relationships and build sustainable competitive advantages.
Caner Çapay
Customer Experience Director
Hepsiburada
Leading CX transformation at Turkey's largest e-commerce platform, Caner drives customer-centric innovation and digital experience excellence serving millions of customers daily.
Oremeyi Adeola Akah
Chief Customer Officer
Interswitch
As Chief Customer Officer at Interswitch, Oremeyi leads customer experience transformation across Africa's leading integrated payment and digital commerce company, driving customer-centric innovation and strategic initiatives that serve millions of users across the continent.
Poyraz Ozkan
Co-Founder
Alterna CX
Co-founder of Alterna CX, Poyraz specializes in helping mid-market companies transform customer feedback into actionable business strategies through innovative voice-of-customer platforms.
Thiru Pillay
Founder & CEO
Emergent Africa
Founder and CEO of Emergent Africa, Thiru is a strategic business leader focused on driving growth and innovation across African markets through customer-centric approaches.
Don't Miss This Opportunity
Join business leaders for this exclusive customer feedback webinar