MAF Carrefour oCX Report
November 2024
- MAF Carrefour ranked 20th among all shopping apps in the UAE and KSA, achieving an oCX score of 6.
- The average oCX score for UAE+KSA shopping apps was 34, placing MAF Carrefour significantly below this benchmark at 6.
- 39% of the reviews they received were positive, 34% were negative, and the rest were neutral.
- The most reviewed topic was “Service Quality” (25% of all reviews), with 50% positive sentiment and 35% negative sentiment, reflecting mixed feedback on service experiences.
- Their best-performing month was October 2024, with an oCX score of 20, while their lowest score was -9 in November 2023.
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