Mashreq UAE oCX Report
November 2024
- Mashreq UAE secured 7th place among all digital banks in the UAE, achieving an oCX score of 31.
- The average oCX score for UAE digital banks was 41, with Mashreq UAE falling below this at 31.
- 65% of the reviews they received were positive, 30% were negative, and the rest were neutral.
- The most reviewed topic was “Service Continuity” (38% of all reviews), with a 79% positive sentiment rate.
- Their best-performing month was April 2024, with an oCX score of 49, while their lowest score was 7 in October 2024.
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