Max Fashion oCX Report
November 2024
- Max Fashion ranked 15th among all shopping apps in the UAE and KSA, achieving an oCX score of 31.
- The average oCX score for UAE+KSA shopping apps was 34, placing Max Fashion slightly below this benchmark at 31.
- 56% of the reviews they received were positive, 25% were negative, and the remainder were neutral.
- The most reviewed topic was “Service Quality” (21% of all reviews), with 66% positive sentiment and 25% negative sentiment, indicating mixed user feedback.
- Their best-performing month was March 2024, with an oCX score of 41, while their lowest score was 15 in October 2024.
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