noon oCX Report

November 2024

  • noon ranked 10th among all shopping apps in the UAE and KSA, achieving an oCX score of 45.
  • The average oCX score for UAE+KSA shopping apps was 34, with noon performing above this benchmark at 45.
  • 65% of the reviews they received were positive, 20% were negative, and the rest were neutral.
  • The most reviewed topic was “Service Quality” (22% of all reviews), with 73% positive sentiment and 21% negative sentiment, reflecting mixed user experiences.
  • Their best-performing month was July 2024, with an oCX score of 64, while their lowest score was -34 in November 2023.
noon

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