See Exactly What Is Driving and Blocking
Your Marketplace Sales
Alterna CX shows you which product topics are driving conversions and which ones are killing them. Across every marketplace, every SKU, in one place.
Two Problems That Quietly Drain Your Margin
Most e-commerce teams know something is wrong. They just cannot see it fast enough to act on it.
Your Feedback Is Scattered. So Are Your Priorities.
A brand selling 4,000 SKUs across 6 platforms with 100 reviews per product is looking at hundreds of thousands of individual pieces of feedback. No team can manually track that at scale, and critical details get lost in the volume.
SKU-Level Data From Every Marketplace. Zero Technical Setup.
Alterna CX pulls every review, rating, and comment into a single unified view so your team stops checking platforms and starts making decisions.
- ✓ All marketplace reviews, app ratings, website and call center data in one place
- ✓ Amazon, eBay, Alibaba, Hepsiburada, Trendyol and 100+ integrations
- ✓ Insight Miner processes hundreds of thousands of comments automatically
- ✓ No more switching tabs or missing platform-specific trends
per week
auto-analyzed
integrations
You Cannot Fix What Is Hurting Your Sales If You Cannot See It
When feedback is scattered across multiple marketplaces, you cannot see which product topics are blocking conversions and which are driving them. By the time the pattern becomes visible manually, the damage has already compounded.
See What Is Driving Sales and What Is Blocking Them. By SKU.
Alterna CX automatically extracts the real drivers at the product level. Which topics convert. Which ones create friction. Which issues need to be fixed first. Clear signal, fast action.
- ✓ Understand which product topics convert and which ones create friction
- ✓ Drivers extracted automatically at the product and SKU level
- ✓ Defect signals, return triggers, and quality issues flagged early
- ✓ Prioritized recommendations directly linked to conversion and revenue
What Makes Alterna CX Different
CX intelligence that works at the product level, built for teams operating at scale.
oCX Scoring
Observational CX scores measure product experience without surveys. AI analyzes unsolicited reviews, social posts, and feedback to produce NPS-like scores automatically.
Purpose-Built AI Models
AI identifies customer intent including complaints, feature requests, and competitive mentions. Models trained on retail and review data catch nuances that generic NLP misses.
100+ Ready-Made Integrations
Connect Amazon, eBay, Alibaba, Hepsiburada, Trendyol, App Store, Google Play, website and call center data in minutes. No engineering work required.
How Hepsiburada Unified Product Reviews at Scale
Turkey's leading e-commerce platform processes 2M+ daily orders. See how they automated product review analysis and achieved the highest NPS in the market.
- Manual processes across millions of product reviews led to missed quality issues
- No real-time insights to prevent quality problems before they compounded
- Difficulty connecting CX improvements to measurable financial impact
- Unified measurement system analyzing 2M+ daily orders and reviews through AI
- Automated NLP models with 89% accuracy classifying feedback across millions of reviews
- Proactive identification of emerging product issues before they affected revenue
Every Day Without Visibility
Is Revenue You Don't Get Back
Join leading brands that use Alterna CX to catch product issues early, reduce returns, and make faster decisions from unified customer feedback.
