Queensboro User Feedback Statistics
Explore comprehensive metrics derived from thousands of user reviews across major platforms.
Queensboro is a custom apparel company that specializes in providing high-quality embroidered clothing and promotional products, offering businesses and organizations personalized and affordable options to showcase their brand.
oCX Score
The oCX (Observational Experience) score is a metric that evaluates customer experience without using traditional surveys. It leverages AI to analyze unsolicited text comments from social media, review sites, and other online platforms, predicting customer sentiment and likelihood of recommendation on a scale of 0 to 10.
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Positive Sentiment Rate
Reviewers frequently commend the excellent customer service and high-quality products. They appreciate the fast service, attention to detail, and hassle-free ordering process. Many mention the company’s commitment to customer satisfaction and willingness to resolve any issues promptly.
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Negative Sentiment Rate
Queensboro has received virtually no negative reviews on Trustpilot, highlighting their exceptional success in meeting customer expectations, though a few customers have mentioned concerns about late deliveries.
oCX for Each Topic
- App Usability (93)
- Service Quality (87)
- Product Quality (94)
- Delivery Time (89)
- Delivery Process (52)
- Product Price (88)
The statistics and information provided on this page offer a general overview. For more detailed insights and statistics on specific subcategories, we invite you to download the comprehensive report.
App Reviews
Topic: Ease of Use
The entire process was easy and user friendly. It arrived fairly quick for a custom garment. The quality and craftsmanship exceeded my expectations. Thank you I will be ordering again
Rating: 5/5
Topic: Delivery Process
The order is perfect however, my first order was lost ..expected to receive first week of Jan. I needed shirts for an event. The lost shipment was immediately replaced and received on Friday. Love the quality, color and look. Thank you.
Rating: 4/5
Topic: Product Price
I had a graphic with gradients that other companies wanted reworked but queensboro did a fantastic job with it as it was. The shirts are beautiful and the cost was half what I had been quoted elsewhere. Couldn’t be happier.
Rating: 5/5