SAB Mobile oCX Report

November 2024

  • SAB Mobile ranked last among all digital banks in KSA, with an oCX score of -2.
  • The average oCX score for KSA digital banks was 49, placing SAB Mobile significantly below average with -2.
  • 36% of the reviews they received were positive, 38% were negative, and the rest were neutral.
  • The most reviewed topic was “Service Continuity” (34% of all reviews), with a positive sentiment rate of 48%.
  • Their best-performing month was November 2023, achieving an oCX score of 56, while their lowest score was -35 in August 2024.
AlRajhi Mobile

Elevate Customer Loyalty and Revenue with Actionable Insights

  • Enhance Customer Loyalty: Identify what truly matters to your customers and deliver experiences that keep them coming back.
  • Increase Revenue Opportunities: Pinpoint key drivers of satisfaction to optimize offerings and maximize customer spending.
  • Stay Ahead with AI-Driven Insights: Uncover patterns in feedback that reveal opportunities for growth and long-term success.

 

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