ShirtSpace User Feedback Statistics
Explore comprehensive metrics derived from thousands of user reviews across major platforms.
ShirtSpace is a leading supplier of blank apparel, specializing in a wide variety of high-quality, customizable clothing options including t-shirts, hoodies, and polos, providing businesses and individuals with affordable and stylish choices for branding and personal use.
oCX Score
The oCX (Observational Experience) score is a metric that evaluates customer experience without using traditional surveys. It leverages AI to analyze unsolicited text comments from social media, review sites, and other online platforms, predicting customer sentiment and likelihood of recommendation on a scale of 0 to 10.
%
Positive Sentiment Rate
Customers appreciate the fast shipping and easy ordering process. They frequently mention the quick delivery times and the accuracy of their orders. The products are described as being of good quality and reasonably priced. The overall experience is positive, with many customers noting the efficient and hassle-free service.
%
Negative Sentiment Rate
Customers faced significant issues with shipping and delivery, including receiving wrong orders, delayed shipments, and packages sent to incorrect addresses. Many expressed frustration with the lack of timely updates and poor customer service in resolving these issues.
oCX for Each Topic
- App Usability (93)
- Service Quality (80)
- Product Quality (91)
- Delivery Time (86)
- Delivery Process (50)
- Product Price (90)
The statistics and information provided on this page offer a general overview. For more detailed insights and statistics on specific subcategories, we invite you to download the comprehensive report.
App Reviews
Topic: Delivery Process and Service Quality
I gave Ashly the correct information. She found a street name for the return address that did not reference the information I gave. The result was that the shipping company had an undeliverable address. Your staff’s happy-talking demeanor in response is highly inappropriate. The constant veiled reference to my action as the cause is repugnant. I you want to pursue a bunker mentality among your peers I suggest this is a poor customer service stance.
Rating: 5/5
Topic: Ease of Use
Very friendly fast service easy process
Topic: Product Price
Well made shirts at a good price. Came quickly and were exactly what we needed.
Rating: 5/5