Starbucks User Feedback Statistics
Explore comprehensive metrics derived from thousands of user reviews across major platforms.
Starbucks is a global coffeehouse chain renowned for its premium coffee, espresso drinks, and teas. With a commitment to quality and sustainability, Starbucks sources high-quality coffee beans and offers a variety of beverages and food items
oCX Score
The oCX (Observational Experience) score is a metric that evaluates customer experience without using traditional surveys. It leverages AI to analyze unsolicited text comments from social media, review sites, and other online platforms, predicting customer sentiment and likelihood of recommendation on a scale of 0 to 10.
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Positive Sentiment Rate
Customers consistently express high satisfaction with the quality of coffee and food offerings at Starbucks, praising their excellence and consistency, along with highlighting the exemplary service provided by Starbucks employees.
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Negative Sentiment Rate
Negative feedback on pricing at Starbucks predominates among users, with many expressing dissatisfaction over the lack of price visibility on the app and the overall high cost of items. Users lament the inconvenience of discovering prices only at the checkout stage, finding it challenging to gauge costs upfront. Furthermore, criticisms extend to the perceived unjustified increase in coffee and other item prices over time.
oCX for Each Topic
- App Usability (36)
- Service Quality (59)
- Product Quality (80)
- Delivery Time (79)
- Delivery Process (-17)
- Product Price (-7)
The statistics and information provided on this page offer a general overview. For more detailed insights and statistics on specific subcategories, we invite you to download the comprehensive report.
App Reviews
Topic: Product Quality
I love everything about Starbucks!!!!! Very delicious drinks and food!!!! 😋😋😋😋😋
Rating: 5 Stars
Topic: App Usability
love how easy it is to order and pick up.
Rating: 5 Stars
Topic: App Usability
I wish the star savings deals automatically loaded onto my account and it feels like a bit of a dark pattern that they’re not. I also find the graphics for the cards within the payment tab are often distorted appearing broken to an average user.
Rating: 3 Stars