stc pay oCX Report

November 2024

  • stc pay ranked 7th among all fintechs in KSA, with an oCX score of 24.
  • The average oCX score for KSA fintechs was 9, with stc pay performing above this benchmark at 24.
  • 51% of the reviews they received were positive, 25% were negative, and the remainder were neutral.
  • The most reviewed topic was “Service Continuity” (49% of all reviews), with a positive sentiment rate of 72% and 18% negative sentiment, indicating moderate user satisfaction.
  • Their best-performing month was March 2024, with an oCX score of 41, while their lowest score was 7 in November 2023.
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