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Why CX score doesn’t guarantee your future performance?

Why CX score doesn’t guarantee your future performance?

Dec 21, 2021 | Ebook

CX Metrics is not a Goal, It is a Tool to Gauge Your Performance We all know that customer experience (CX) has become the primary competitive differentiator for today’s B2C and B2B businesses. In fact, customer experience now ranks higher than price and product as a...
5 Major Trends Every CX Professional Must Watch in 2022

5 Major Trends Every CX Professional Must Watch in 2022

Dec 21, 2021 | Ebook

5 Major Trends Every CX Professional Must Watch in 2022 There is no doubt that 2020 was a year unlike any other. The COVID-19 pandemic which led to unforeseen eventssuch as a global shutdown, slumped economics and home confinement, impacted business models around the...