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Why CX score doesn’t guarantee your future performance?
CX Metrics is not a Goal, It is a Tool to Gauge Your Performance We all know that customer experience (CX) has become the primary competitive differentiator for today’s B2C and B2B businesses. In fact, customer experience now ranks higher than price and product as a...![5 Major Trends Every CX Professional Must Watch in 2022](https://alternacx.com/wp-content/uploads/2021/12/ebook-5-Major-Trends-Every-CX-Professional-Must-Watch-in-2022.jpg)