Topic List / Create New Topic
- The Topic List menu enables users to create custom topics and streamline their root cause analysis.
- Prerequisites: Ensure the “Has Custom Seedword Model” toggle is enabled in the Tenants section under the menu bar.
- Important Note: Newly created topics will influence the scoring of Open-Ended Feedback (OEF) received after their creation. Previously scored OEF will not be retroactively analyzed with these new topics.
CONTENTS
Basic Sign Up and Account Management
Getting Ready for Your Analysis - Uploading Data
Creating Reports
Insight Miner
API and Integrations
Topic List Management
Topic List:
The Topic List tab is located under the menu bar. This page enables users to create new topics and view previously created custom topics in a list format. The list includes the following information fields:
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ID
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Name
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Language
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User
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Created Date
Topic Creation:
To create a new topic, the user clicks on “Create New Topic” in the top-right corner of the Topic List page.
The Create New Topic page consists of two sections:
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The left side displays topic creation fields.
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The right side shows the main model topics.
The new topic will be placed under the Main Model after creation
The user proceeds with topic creation by filling in the fields on the left side:
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New Topic: The name of the topic to be created (e.g., Attitude).•
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Main Group: The category under which the topic will be placed (e.g., Personnel).
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Positive Keywords: Words and phrases that represent relevant and desirable topics. The machine prioritizes content containing these keywords (e.g., employee, worker, personnel, polite, helpful, rude, insistent).
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Negative Keywords: Words and phrases that should be excluded to prevent misclassification. The machine deprioritizes or ignores content containing these keywords (e.g., AI assistant, chatbot, virtual agent, automation, scripted response, machine learning, bot interaction, algorithm, AI-generated, autoresponder).
Note: Keywords are added one by one by pressing the Enter key.
Once a topic is created, it functions as part of the Main Model category. All benefits and capabilities of Main Model Topics will also apply to newly added custom topics.
