Tropic Skincare User Feedback Statistics
Explore comprehensive metrics derived from thousands of user reviews across major platforms.
Tropic Skincare is a prominent brand specializing in natural and cruelty-free skincare products, offering a range of high-quality, effective solutions that promote healthy and radiant skin while prioritizing sustainability and ethical practices.
oCX Score
The oCX (Observational Experience) score is a metric that evaluates customer experience without using traditional surveys. It leverages AI to analyze unsolicited text comments from social media, review sites, and other online platforms, predicting customer sentiment and likelihood of recommendation on a scale of 0 to 10.
%
Positive Sentiment Rate
Users are highly satisfied with the effectiveness of Tropic skincare products, noting significant improvements in their skin’s condition. They commend the natural ingredients, pleasant scents, and the brand’s ethical values. The customer service, including the support from ambassadors, is frequently mentioned as exceptional, contributing to a positive overall experience.
%
Negative Sentiment Rate
Customers are generally satisfied with the products but express significant frustration with shipping delays and customer service. Issues include unreceived items, slow dispatch, and misleading promotions. Some customers also faced difficulties with returns and exchanges, leading to a disappointing overall experience.
oCX for Each Topic
- App Usability (93)
- Service Quality (84)
- Product Quality (92)
- Delivery Time (87)
- Delivery Process (44)
- Product Price (81)
The statistics and information provided on this page offer a general overview. For more detailed insights and statistics on specific subcategories, we invite you to download the comprehensive report.
App Reviews
Topic: Delivery Time and Product Quality
Love tan drops this is my second bottle. Doesn’t look fake unless you over use it. Delivery is quick and it’s good you can buy a refill. It’s great you can put it on with your regular moisturiser. I do 2 drop in my night time moisturiser
Rating: 5/5
Topic: Delivery Process
Very prompt delivery. Love the products as always.
Rating: 5/5
Topic: Ease of Use
Simple website easy to use & navigate. Informed all the way from ordering through to delivery. Prompt delivery. Great packaging & as for the products ♥️ The factor 50 suncream smells divine & protects your skin superbly. An extremely hot sunny day on the beach and not a spot of pink on any of us!
Rating: 5/5