Customer Experience as a Growth Engine - Alterna CX

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CX Leadership Series - Episode 2

Customer Experience as a Growth Engine

Metrics, Methods, and Mindsets

Join senior leaders from Rise UP, Alterna CX, and SDSS Global for the second episode of our CX Leadership Series – "Customer Experience as a Growth Engine: Metrics, Methods, and Mindsets."

Date: Monday, November 17, 2025

Time: 9:00 AM New York / 2:00 PM London / 5:00 PM Dubai

Audience: CX Leaders & Professionals

This session will explore how CX leaders can:

→ Stop drowning in vanity metrics and start tracking the outcomes that truly matter

→ Turn CX challenges into opportunities for loyalty, efficiency, and long-term revenue growth

→ Use observational measurement (oCX) to uncover hidden customer truths that your business act on at location level.

Get Webinar Reminders and Recording

Meet Your Expert Speakers

Learn from industry leaders who are bridging the gap between CX and business outcomes

Camila Ferreira

Founder and CEO

Rise UP

Founder and CEO of Rise UP, Camila is a customer experience transformation expert helping growing businesses and leaders transform their client experience into a powerful engine for sustainable growth.

CX Strategy Business Growth Leadership

Gurol Kurt

Co-Founder and CEO

Alterna CX

Co-founder of Alterna CX, Gurol specializes in helping organizations transform customer experience frameworks into actionable business strategies that drive performance and cultural change.

VoC Strategy CX Technology Business Transformation

Andreas Wieman

Chief Experience Officer

SDSS Global

As Chief Experience Officer at SDSS Global, Andreas leads strategic initiatives that bridge customer experience assessments with tangible business improvements and organizational alignment.

CX Transformation Process Improvement Cultural Alignment

Tim Keefe

CEO

SDSS Global

CEO of SDSS Global, Tim brings deep expertise in translating customer experience frameworks into measurable business performance and driving enterprise-wide CX transformation initiatives.

Business Strategy CX Leadership Performance Metrics

Don't Miss This Opportunity

Join business leaders for this exclusive webinar on bridging CX and business performance