Users report numerous issues with product quality and customer support. Complaints include receiving defective, fake, or incorrect items, and facing significant challenges in getting resolutions from customer service. Many reviews mention long shipping times, poor communication, and a lack of accountability from the company. The return and refund processes are described as cumbersome and unsatisfactory, with some customers feeling scammed or defrauded. Overall, the experience is marked by disappointment and frustration, with many customers advising others to avoid the service.