Responsive Header

Expanded Data Sources: Turn Customer Feedback into Your Competitive Edge

Apr 10, 2025

We’re excited to announce that we’ve added many new data sources to our platform, making it easier than ever for businesses across industries to use customer feedback to drive real results!

What Can You Do with Our Comprehensive Data Sources?

  • Collect Reviews at the URL Level Capture daily reviews of products and services across multiple platforms to keep a close watch on evolving sentiment.
  • Boost Competitive Intelligence Check competitor reviews regularly to spot opportunities and get ahead.
  • Centralize Feedback Connect insights from multiple platforms to see the complete picture of what your customers think.
  • Use AI for Faster Analysis Our AI tools help you quickly understand customer sentiment and spot trends.
  • Track Your oCX Score Discover how your product or brand is performing in terms of customer satisfaction and overall experience quality.

With more data sources, you can better understand what your customers want and improve their experience with your business.

Our Ready Integrations by Category:

E-commerce & Marketplace

  • Amazon – With millions of reviews from customers worldwide, Amazon is an important feedback channel for businesses. This integration helps you track what customers like and don’t like about your products.
  • Walmart – As one of the largest retailers globally, Walmart’s customer feedback matters for retail success. Our integration helps you keep up with what customers are saying.
  • Target – Target’s integration helps you collect all customer feedback from this major retailer. See patterns in reviews and make smart changes to your products.
  • eBay – Tap into feedback from one of the world’s largest online marketplaces to understand how your products perform in a competitive environment.
  • BestBuy – Access insights from tech-savvy consumers and understand how your electronics and appliances are being received.
  • Aliexpress – Expand your global market intelligence with reviews from this international marketplace.
  • Google Shopping – Gather feedback from Google’s shopping platform to enhance product visibility and performance.

Food Delivery & Restaurants

  • DoorDash – Analyze reviews to enhance delivery experiences and better serve your customers in the food service industry.
  • Uber Eats – Centralize and analyze Uber Eats reviews to address issues and improve customer satisfaction effectively.
  • Yelp – Restaurants, retail, and service-oriented businesses can centralize Yelp feedback, identify patterns, and improve customer service based on real reviews.
  • Deliveroo – Access insights from this global food delivery platform to enhance your restaurant’s online presence.
  • Talabat – Tap into customer feedback from this Middle Eastern food ordering platform.
  • Bilbayt – Gather insights from this specialty food service marketplace.

App & Software Reviews

  • Google Play Store – Track and analyze app reviews to enhance functionality, resolve common issues, and keep your Android users happy.
  • App Store – For businesses with iOS apps, customer feedback from the Apple App Store provides invaluable insights to improve user experience.
  • ProductHunt – Understand how early adopters and tech enthusiasts perceive your digital products and services.

Business & Review Platforms

  • Trustpilot – Streamline the process of analyzing customer sentiment from this go-to platform for transparent and authentic customer reviews.
  • Google Reviews – Monitor reviews about your brand from Google’s vast network, ensuring you stay informed and can respond effectively.
  • Consumer Affairs – Manage feedback efficiently from this platform focused on helping businesses connect with customers through verified reviews.
  • Sitejabber – Gather and analyze feedback from loyal customers and new users alike to understand their expectations.
  • Reviews.io – Access structured feedback that can help improve your products and services.
  • Facebook – Tap into social media feedback to understand customer sentiment in a more conversational context.
  • Gartner – Gain insights from professional analysts and enterprise customers to improve B2B products and services.

Financial Services

  • LendingTree – Access feedback specific to financial products and lending services.
  • CreditKarma – Understand customer experiences related to credit and financial advice services.

Voice of Employee

  • Indeed – Gather insights about your employer brand and workplace culture from current and former employees.
  • Glassdoor – Understand perceptions of your company as an employer to improve recruitment and retention strategies.

Ready to Get Started?

Our goal is to help you get useful insights from the platforms that matter to your business. With these integrations, you’ll see what your customers and employees are really saying, so you can make smarter decisions based on real feedback.

When you connect these data sources to our platform, you’ll benefit from our proprietary oCX (Observational Customer Experience) metric. This AI-powered score analyzes all the customer comments from these integrations, assigning a 0-10 rating without sending a single survey – turning the wealth of feedback from every source into actionable insights for your business.

Want to learn more or see a demo?

Get a customized demo to discover how our platform can make feedback from every source a competitive advantage for your business.

Integrations1
Integrations2
Integrations3

Related Resources

Customer Centric Culture: The Foundation of a Thriving Business

Customer Centric Culture: The Foundation of a Thriving Business

Creating a customer centric culture means shaping every aspect of your business around the needs, preferences, and experiences of your customers.

A company that values a customer centric culture aligns its mission, processes, and employees toward delivering exceptional experiences

Introducing oCX, the New, AI-Generated CX Metric

 

  • oCX, or “Observational Experience,” is a unique metric that assesses the quality of a company’s customer experience without relying on traditional surveys.
  • This metric is powered by AI technology that analyzes individual customer opinions expressed in unsolicited text comments on social media, review sites, and other online platforms.
E-Commerce oCX Report Fall 2024

South Africa Everyday Apps oCX Report April 2025

 

Our latest report uncovers key insights, real customer sentiment, and our unique Observational Customer Experience (oCX) score analysis, capturing the voice of mobile users across 40+ South African apps. 📱

  • Winners vs Losers

  • 4 Different oCX Leaderboards
  • South African Apps vs Global Benchmarks

Personalized Demo Section

Get a Personalized Demo with Your Data!

Join category‑leading companies and start driving growth, reducing churn, and building loyalty with Alterna's AI technology!

Assess Your oCX Score

Gain insights into your company's oCX score and compare it with those of your competitors.

Identify Areas for Improvement

Discover the specific areas where your company struggles and uncover opportunities for growth.

Improve Brand Perception

Use insights to strengthen your brand's reputation and increase positive customer sentiment.

See Alterna CX In Action

By submitting, you agree to Alterna's privacy policy and agree to receive emails from Alterna CX. You can opt out anytime.