How the Customer-Driven Agenda Shapes the Future of Insurance
CX expert discussion with Kurt Neckebrouck, Market Development Manager at Baloise Insurance
In our expert opinion session, we’ve invited Kurt Neckebrouck, Market Development Manager at Baloise Insurance to discuss how the customer-centric agenda shapes the future of insurance. Kurt has led award-winning customer projects at Baloise Insurance, a leading European-based insurance group that provides prevention, pension, assistance, and insurance solutions.
Our discussion topics include:
- Managing customer experience and NPS at Baloise Insurance
- Baloise position in the new reality following the pandemic
- The expected drivers that will shape up the future of insurance and how Baloise insurance is preparing for them
Market Development Manager
CEO, Alterna CX
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With increasing competition across industries, it is more important to understand what customers are thinking about the products and/or services provided by companies.
Voice of Customer program enables companies to systematically capture, track, and analyze customer feedback and act based on the collected insights.
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