Transform Social Media Feedback Into Actionable Insights
Understand Gen Z and younger audiences where they're most active - analyze customer sentiment across Instagram, Reddit, TikTok, and YouTube with our NEW integrations powered by oCX
Why Gen Z Social Media Analytics Matter
Gen Z doesn't respond to surveys - they share honest feedback on social media. Meet them where they are
Real Customer Voice
Capture authentic, unfiltered feedback that customers share naturally on social platforms
Complete Picture
Combine social media insights with reviews, surveys, and support tickets in one unified dashboard
Turn Social Conversations into Metrics
Even when customers don't leave ratings, our oCX technology turns their social media comments into actionable scores like NPS, CSAT, or customer satisfaction - no surveys needed
NEW: Reach Gen Z Where They Live
In addition to Facebook and X (Twitter), now connect with Gen Z's favorite platforms - Instagram, Reddit, TikTok, and YouTube. Simply paste a URL and instantly analyze all comments
Analyze sentiment and trends from Instagram post comments
Monitor community discussions and brand mentions
TikTok
Track Gen Z feedback on viral content and video campaigns
YouTube
Understand viewer feedback and content performance
Get Started in 3 Simple Steps
From URL to insights in seconds
Find Any Post
Find a post you want to analyze on Instagram, Reddit, TikTok, or YouTube and copy its URL
Paste & Connect
Paste the URL into Alterna CX and click connect - we'll automatically retrieve all comments
Get Instant Insights
View sentiment analysis, trending topics, and actionable insights in your dashboard immediately
Everything You Need to Understand Your Customers
Unified Dashboard
View social media feedback alongside reviews, surveys, and support tickets in one place
AI-Powered oCX Analysis
Automatically detect sentiment, extract topics, and turn qualitative feedback into quantifiable metrics using Observational Customer Experience
oCX-Powered Insights
Our Observational Customer Experience AI turns unstructured feedback into actionable scores like NPS and CSAT - no surveys needed
Export & Share
Export insights to share with your team or integrate with your existing tools
Read Our Latest Success Story
How Ayoba Unified Customer Feedback Across 15+ African Markets
Discover how Ayoba, one of Africa's fastest-growing digital platforms, leveraged Alterna CX to drive product growth and significantly increase user retention across multiple markets.
See Alterna CX in Action with Your Data
Join category-leading companies and start driving growth, reducing churn, and building loyalty with Alterna's AI technology!
Gain insights into your company's oCX score and compare it with those of your competitors.
Discover the specific areas where your company struggles and uncover opportunities for growth.
Use insights to strengthen your brand's reputation and increase positive customer sentiment.
See Alterna CX In Action
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