5 Major Trends Every CX Professional Must Watch in 2022
Need to catch up with the latest trends in customer experience? Alterna CX has compiled a list of the top trends we predict will make CX professionals rethink their 2022 strategy.
There is no doubt that 2020 was a year unlike any other. The COVID-19 pandemic which led to unforeseen eventssuch as a global shutdown, slumped economics and home confinement, impacted business models around the world. We got prepared with full of hope in 2021 to get back to normal in a transition mode. If 2020 was the year to ask “What’s changing around us” then 2021 helped our understanding on how to adapt ourselves to these changes.
In this ebook, we’ll explore some of the major customer experience trends you can expect for 2022. We’ve highlighted five big trends that promise to help CX professionals provide better and more seamless CX while simultaneously improving customer loyalty.
How the Customer-Driven Agenda Shapes the Future of Insurance
In our expert opinion session, we’ve invited Kurt Neckebrouck, Market Development Manager at Baloise Insurance to discuss how the customer-centric agenda shapes the future of insurance. Watch Now
Integrating VoC with Dynamic Journey Design to Improve CX
During the global pandemic, we have witnessed that customer needs, expectations, and journeys shifted overnight. Times like these have once again shown us the importance of managing “dynamic” customer journeys. Read Now
How to Build a True Voice of the Customer Program in 2021 for Financial Services?
Even though many financial services have adapted feedback management methods, many still struggle to take the necessary actions to close the loop. How can financial services understand the root causes of the problems they face and identify pain points to act and improve their journeys and/or products? Watch Now
With increasing competition across industries, it is more important to understand what customers are thinking about the products and/or services provided by companies.
Voice of Customer program enables companies to systematically capture, track, and analyze customer feedback and act based on the collected insights.
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