alterna experience management
Leverage machine learning-based text analytics that leads to actionable improvement
- Alterna CX provides cutting-edge machine learning tools, which mines text based data and customer comments to identify sentiments, topics and root causes
- Identify customer demand, support requests, or churn with built-in intent detection
- Predict customer emotions such as happiness, confusion, anger, and delight at the moment of customer feedback across different journeys and transactions
- Predict the effects of specific improvement actions on key business metrics such as NPS, retention, and revenue. Prioritize decisions accordingly
- Create new topics or change existing topics based on your needs to adapt to changing business conditions and measure the right experience faster
- Use our out of the box models and start from day 1 or configure a custom model based on your needs
- Alterna CX text analytics supports multilingual models for different industries including banking, insurance and retail
Leading enterprises reach their experience management goals with Alterna Experience Management
See Alterna CX in action
Contact us to improve experience management in your organization
