The E-Commerce oCX Report Fall 2024 is Here!

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Customer Experience Snapshot

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oCX Score

The oCX (Observational Experience) score is a metric that evaluates customer experience without using traditional surveys. It leverages AI to analyze unsolicited text comments from social media, review sites, and other online platforms, predicting customer sentiment and likelihood of recommendation on a scale of 0 to 10.

%

Positive Sentiment Rate

Customers consistently praise the website for its ease of navigation and user-friendly interface. They appreciate the broad selection of products, reasonable pricing, and efficient checkout process. Many reviews highlight the helpful features such as filters and the ‘view in room’ option, which enhance the shopping experience. Overall, the site is described as easy to use, with a good variety of products and competitive prices.

%

Negative Sentiment Rate

Lamps Plus received very few negative reviews, and these were for a variety of reasons, making it difficult to identify a single common issue.

oCX for Each Topic

  • App Usability (93)
  • Service Quality (84)
  • Product Quality (92)
  • Delivery Time (87)
  • Delivery Process (44)
  • Product Price (81)
The statistics and information provided on this page offer a general overview. For more detailed insights and statistics on specific subcategories, we invite you to download the comprehensive report.
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App Reviews

Topic: Product Price

A lot of choices, many seem similar and all are not different from other sites, but the prices are better, especially during their sales. And their responses are quick and helpful when needed.

Rating: 4/5

Topic: Service Quality

I had some questions, so I called, and received great customer service from Shannon! She answered my questions regarding the best bulbs for my particular use, info on dimmers, and was most knowledgeable. I sincerely appreciated her help. The website is easy to use, and I found the fixture of choice very quickly, and got a resounding second from my grandson!

Rating: 5/5

Topic: Ease of Use

Website very easy to use. Had a great experience!
Rating: 5/5