Customer Experience Snapshot
oCX Score
The oCX (Observational Experience) score is a metric that evaluates customer experience without using traditional surveys. It leverages AI to analyze unsolicited text comments from social media, review sites, and other online platforms, predicting customer sentiment and likelihood of recommendation on a scale of 0 to 10.
%
Positive Sentiment Rate
Customers are highly satisfied with the fast shipping and excellent customer service provided. The ordering process is easy, and the website is user-friendly. Many reviews highlight the prompt and helpful responses from customer service representatives, as well as the efficient handling of order issues and substitutions. Overall, customers find the prices reasonable and the products of high quality.
%
Negative Sentiment Rate
1000Bulbs.com received a few negative reviews concerning service quality and defective products, but these instances were relatively rare. Overall, the volume of negative feedback was quite low.
oCX for Each Topic
- Ease of Use (100)
- Service Quality (77)
- Product Quality (70)
- Delivery Time (73)
- Delivery Process (71)
- Product Price (84)
The statistics and information provided on this page offer a general overview. For more detailed insights and statistics on specific subcategories, we invite you to download the comprehensive report.
Customer Reviews
Topic: Delivery Process
Easy to find what I needed, and received exactly what I ordered…. quick shipping.
Rating: 5/5
Topic: Service Quality
I purchased LED lights for my garage and was told by the agent that the units could be connected to work from a single power source. The information was also included in product brochure. When I called to ask about the connector I was told that the $7 part was only available by special order with $250 minimum. I have tried repeatedly to get a resolution but have been stonewalled and now the agent I have dealt with (Miranda) does not respond to email. Stay away!
Rating: 1/5
Topic: Product Price
I’ve been ordering from here many years now. They always have reasonable prices and prompt delivery. Thanks!
Rating: 5/5