Customer Experience Snapshot
oCX Score
The oCX (Observational Experience) score is a metric that evaluates customer experience without using traditional surveys. It leverages AI to analyze unsolicited text comments from social media, review sites, and other online platforms, predicting customer sentiment and likelihood of recommendation on a scale of 0 to 10.
%
Positive Sentiment Rate
Users are highly satisfied with the JBL headphones and the accompanying app. They praise the sound quality, customization options, and ease of use provided by the app. Many reviews highlight the app’s features such as the equalizer, noise cancellation, and the ability to find lost earbuds. The headphones themselves are noted for their excellent sound, comfortable fit, and long battery life. Overall, customers find the combination of the JBL headphones and app to be a great value for the price.
%
Negative Sentiment Rate
Users are highly dissatisfied with the app’s inability to connect to various JBL headphones and earbuds. Despite multiple troubleshooting attempts, including reinstalling the app and resetting devices, users frequently find that the app fails to recognize or connect to their headphones. This issue renders the app useless for many, as they cannot access or customize their device settings, leading to widespread frustration and disappointment.
oCX for Each Topic
- Ease of Use (-25)
- Service Quality (23)
- Product Quality (48)
- Delivery Time (-30)
- Delivery Process (-60)
- Product Price (54)
The statistics and information provided on this page offer a general overview. For more detailed insights and statistics on specific subcategories, we invite you to download the comprehensive report.
Customer Reviews
Topic: Ease of Use
Still really think this app would benefit greatly from having widgets. Needing to go into the app every time to check your device’s battery levels or change listening modes is tedious and takes way longer than it should. If there were a widget that told me the battery level of not just my earbuds case, but the individual earbuds as well, since I can only see that info in the app. Being able to change between noise cancelling, talkthru, and regular modes would be great as a widget as well.
Rating: 3/5
Topic: Product Quality
It worked fine for awhile, then it stopped finding my earbuds.
Rating: 2/5
Topic: Product Price
Headphones are good for this price.
Rating: 5/5