Customer Experience Snapshot
oCX Score
The oCX (Observational Experience) score is a metric that evaluates customer experience without using traditional surveys. It leverages AI to analyze unsolicited text comments from social media, review sites, and other online platforms, predicting customer sentiment and likelihood of recommendation on a scale of 0 to 10.
%
Positive Sentiment Rate
Customers consistently praise the website for being easy to navigate, user-friendly, and efficient. They appreciate the quick checkout process, great deals, and fast shipping. The site’s simplicity and responsive design make shopping a breeze, with many users highlighting the ease of finding products and applying discount codes.
%
Negative Sentiment Rate
Users encountered multiple problems during the checkout process, including issues with payment methods like AMEX and Apple Pay, and difficulties with the mobile app and form auto-fill features. These issues made the transaction process cumbersome and frustrating.
oCX for Each Topic
- Ease of Use (83)
- Service Quality (68)
- Product Quality (89)
- Delivery Time (84)
- Product Price (84)
The statistics and information provided on this page offer a general overview. For more detailed insights and statistics on specific subcategories, we invite you to download the comprehensive report.
Customer Reviews
Topic: Delivery Time
Always love the ease of shopping, quick delivery, price and quality of rugs!
Rating: 5/5
Topic: Product Price
I’ve bought may rugs from this company. Great value, beautiful rugs and many choices to choose from! Love it!
Rating: 5/5
Topic: Ease of Use
Easy to use website
Rating: 5/5