Customer Experience Snapshot
oCX Score
The oCX (Observational Experience) score is a metric that evaluates customer experience without using traditional surveys. It leverages AI to analyze unsolicited text comments from social media, review sites, and other online platforms, predicting customer sentiment and likelihood of recommendation on a scale of 0 to 10.
%
Positive Sentiment Rate
Customers appreciate the great price points, fantastic merchandise, and ease of checkout. Many reviews highlight the user-friendly website and app, as well as the helpful and patient customer service representatives. Shoppers are pleased with the timely delivery and good shipping prices, making their overall shopping experience positive and efficient.
%
Negative Sentiment Rate
Customers are frustrated with JustFab’s membership and pricing structure. They feel that the monthly credits are not providing good value, as items on sale still require a full credit, leading to overpayment. Additional costs such as import taxes and shipping fees further diminish the perceived value. Many long-time customers are considering canceling their memberships due to these issues.
oCX for Each Topic
- Ease of Use (46)
- Service Quality (68)
- Product Quality (70)
- Delivery Time (89)
- Delivery Process (25)
- Product Price (14)
The statistics and information provided on this page offer a general overview. For more detailed insights and statistics on specific subcategories, we invite you to download the comprehensive report.
Customer Reviews
Topic: Product Price
I”ved pay for 3 pair of shoes $116. which i think is very expencive because to much of tax, to high shipping and i was suppose to receive a $15. credit which I did not receive. I. used my credits and waiting to receive my order to cancel membership. Very unsatisfied with this company. Rosamarie Rosas
Rating: 1/5
Topic: Ease of Use
Site is easy to navigate, so many categories to choose from, and sales are great values!
Rating: 5/5
Topic: Delivery Time
My orders are always on time . Great service
Rating: 5/5