Customer Experience Snapshot
oCX Score
The oCX (Observational Experience) score is a metric that evaluates customer experience without using traditional surveys. It leverages AI to analyze unsolicited text comments from social media, review sites, and other online platforms, predicting customer sentiment and likelihood of recommendation on a scale of 0 to 10.
%
Positive Sentiment Rate
Customers are highly satisfied with the app’s ease of use and the quality of products offered. The platform is praised for its excellent customer service, fast shipping, and the ability to find unique and personalized items. Many users appreciate the variety of shops and the ability to support small businesses. The overall shopping experience is described as convenient and enjoyable, with many returning customers.
%
Negative Sentiment Rate
Users are unhappy with recent app updates, finding the interface confusing and difficult to navigate. Many report issues with notifications, downloading purchases, and accessing order information. The app’s design changes have led to a decline in user satisfaction, with some preferring to use the website instead.
oCX for Each Topic
- Ease of Use (46)
- Service Quality (69)
- Product Quality (93)
- Delivery Time (73)
- Delivery Process (1)
- Product Price (49)
The statistics and information provided on this page offer a general overview. For more detailed insights and statistics on specific subcategories, we invite you to download the comprehensive report.
Customer Reviews
Topic: Service Quality
Awesome site, products, service. Can’t wait to buy some carvings. 5 stars all around!
Rating: 5/5
Topic: Delivery Time
Fast shipping and a good selection.
Rating: 5/5
Topic: Ease of Use
I love etsy but this app is basically unusable for me. It just randomly changes currency and I can’t change it back.
Rating: 1/5