Customer Experience Snapshot
oCX Score
The oCX (Observational Experience) score is a metric that evaluates customer experience without using traditional surveys. It leverages AI to analyze unsolicited text comments from social media, review sites, and other online platforms, predicting customer sentiment and likelihood of recommendation on a scale of 0 to 10.
%
Positive Sentiment Rate
Customers consistently praise the quality and affordability of the clothing, highlighting the stylish and fashionable options available. Many appreciate the true-to-size fit and the ease of the return process, making it a top choice for fashion shopping. The app is also noted for its user-friendly interface and fast delivery.
%
Negative Sentiment Rate
Users are dissatisfied with the Fashion Nova app and website, citing frequent glitches, slow loading times, and issues with the shopping cart. Many experience problems with logging in, checking out, and managing their wishlists. The app’s instability leads to frustration, with some users abandoning it altogether. Despite liking the products, the poor app experience deters customers from shopping.
oCX for Each Topic
- Ease of Use (9)
- Service Quality (33)
- Product Quality (82)
- Delivery Time (14)
- Delivery Process (-59)
- Product Price (52)
The statistics and information provided on this page offer a general overview. For more detailed insights and statistics on specific subcategories, we invite you to download the comprehensive report.
Customer Reviews
Topic: Service Quality
I do not have any problem with stuff but delivery and contact support are no longer cooperative so bad service I can’t even mail or call because you can’t find anything
Rating: 1/5
Topic: Product Price
They should DROP the prices a little bit more often
Rating: 3/5
Topic: Delivery Time
Great prices and promotions!! And quick delivery time.
Rating: 5/5