Customer Experience Snapshot
oCX Score
The oCX (Observational Experience) score is a metric that evaluates customer experience without using traditional surveys. It leverages AI to analyze unsolicited text comments from social media, review sites, and other online platforms, predicting customer sentiment and likelihood of recommendation on a scale of 0 to 10.
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Positive Sentiment Rate
Customers are highly satisfied with the fit and comfort of the bras and camis, praising their ability to enhance appearance and provide support. The quality of materials and craftsmanship is frequently mentioned, with some customers expressing a desire for more color options.
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Negative Sentiment Rate
Customers express significant frustration with Shapermint’s customer service and order fulfillment processes. Many report not receiving their orders, facing difficulties in obtaining refunds, and dealing with unresponsive or automated customer service. Issues include incorrect tracking information, unfulfilled refund promises, and unexpected subscription charges. The overall sentiment is negative, with many customers feeling scammed and vowing not to purchase from the company again.
oCX for Each Topic
- Ease of Use (11)
- Service Quality (-12)
- Product Quality (92)
- Delivery Time (0)
- Delivery Process (-50)
- Product Price (-100)
The statistics and information provided on this page offer a general overview. For more detailed insights and statistics on specific subcategories, we invite you to download the comprehensive report.
Customer Reviews
Topic: Service Quality
This company hides behind an automated computer. They sent me my package DHL who turned around and delivered it to USPS. Living in an apartment with small mailbox’s it could not be delivered and claimed I gave them the wrong address. My address was correct. You can’t talk to a human. I wanted to cancel the trial membership, which they claim is so easy!! They connected me to the automated system that told me there were 57 people ahead of me! I don’t care how wonderful the product may be, the fact they can’t supply human contact is a no go for me!
Rating: 1/5
Topic: Product Quality
Love there products.
Rating: 5/5
Topic: Delivery Time
True size, so comfortable. Fast delivery and great product
Rating: 5/5