Customer Experience Snapshot
oCX Score
The oCX (Observational Experience) score is a metric that evaluates customer experience without using traditional surveys. It leverages AI to analyze unsolicited text comments from social media, review sites, and other online platforms, predicting customer sentiment and likelihood of recommendation on a scale of 0 to 10.
%
Positive Sentiment Rate
Users consistently praise the app for its excellent quality and user-friendly interface. Many highlight the smooth shopping experience, great prices, and reliable service. The app is described as amazing, easy to use, and a favorite among users, with some noting the efficient service and quality products.
%
Negative Sentiment Rate
Users express significant dissatisfaction with StockX, citing issues with receiving fake or defective products and poor customer service. Many reviews highlight the difficulty in returning items and the lack of accountability from the company. Customers report feeling scammed due to the high fees and the platform’s failure to authenticate products properly. The overall sentiment is negative, with users recommending alternative platforms for buying and selling shoes.
oCX for Each Topic
- Ease of Use (45)
- Service Quality (16)
- Product Quality (69)
- Delivery Time (22)
- Delivery Process (-17)
- Product Price (14)
The statistics and information provided on this page offer a general overview. For more detailed insights and statistics on specific subcategories, we invite you to download the comprehensive report.
Customer Reviews
Topic: Service Quality
I but a bid on an item and never heard anything about the item. I gave the item 2 weeks thinking someone else would bid on it and nothing ever seemed to happen. Couldn’t even purchase the item either. Better communication would be helpful
Rating: 2/5
Topic: Product Price
Stock X has some really great shoes for cheap prices . So now my mom doesn’t have to spend a lot of money , it helps her save up Stock X is the best !
Rating: 5/5
Topic: Ease of Use
So far it’s been relatively easy clicking buttons to go where I want to go. Pretty self explanatory, find your brand click on it than find your type, of that brand you’re searching/researching.
Rating: 5/5