Vivino User Feedback Statistics
Explore comprehensive metrics derived from thousands of user reviews across major platforms.
Vivino primarily focuses on providing a platform for wine discovery, reviews, and purchasing rather than physical product delivery. While users can browse and purchase wines directly through the Vivino app or website, the delivery logistics are typically handled by third-party retailers or wine merchants.
oCX Score
The oCX (Observational Experience) score is a metric that evaluates customer experience without using traditional surveys. It leverages AI to analyze unsolicited text comments from social media, review sites, and other online platforms, predicting customer sentiment and likelihood of recommendation on a scale of 0 to 10.
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Positive Sentiment Rate
Positive reviews refer to feedback provided by users that express satisfaction, approval, or appreciation for a product, service, or experience. In the context of sentiment analysis, positive reviews typically contain favorable comments, praise, or compliments about the food delivery app’s features, performance, or customer service.
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Negative Sentiment Rate
Negative reviews refer to feedback provided by users that express dissatisfaction, criticism, or disappointment with a product, service, or experience. In the context of sentiment analysis, negative reviews typically contain complaints, grievances, or negative remarks about the food delivery app’s features, performance, or customer service.
Star Rating
Star rating is a convenient numerical system used by users to rate their satisfaction with a product, service, or experience, typically ranging from 1 to 5 stars. It provides a quick and easy way to convey opinions, with higher ratings indicating greater satisfaction and lower ratings indicating dissatisfaction.
The statistics and information provided on this page offer a general overview. For more detailed insights and statistics on specific subcategories, we invite you to download the comprehensive report.
App Reviews
Topic: Packing
Just received my first delivery from Vivino and am very happy and delighted with the packaging and promptness of the delivery. I will definitely be recommending Vivino to friends and other wine enthusiasts.
Rating: 5 Stars
Topic: App Usability
Very nice application I loved to use this application is real and the best part is that it’s so fast
Rating: 5 Stars
Topic: App Usability
I have have been using for years to help guide me in making selections and trying new wine. I loved this app but since they introduced the forced adds this app is bogged down and declining in functionality. It’s exhausting having to squeeze advertisements into every facet of our lives.
Rating: 2 Stars