Al Hilal Bank oCX Report
November 2024
- Congratulations!!! Al Hilal Bank ranked as the best among digital banks in the UAE, with an impressive oCX score of 73.
- The average oCX score for UAE digital banks was 41, while Al Hilal Bank significantly outperformed this benchmark with a score of 73.
- 82% of the reviews received were positive, with only 9% being negative and the rest classified as neutral.
- The most reviewed topic was “Service Continuity” (55% of all reviews), with an exceptional 93% positive sentiment.
- The best-performing month for Al Hilal Bank was January 2024, with an oCX score of 86, while the lowest score was 47 in November 2023.
Elevate Customer Loyalty and Revenue with Actionable Insights
- Enhance Customer Loyalty: Identify what truly matters to your customers and deliver experiences that keep them coming back.
- Increase Revenue Opportunities: Pinpoint key drivers of satisfaction to optimize offerings and maximize customer spending.
- Stay Ahead with AI-Driven Insights: Uncover patterns in feedback that reveal opportunities for growth and long-term success.
