Al Rajhi Mobile oCX Report
November 2024
- Al Rajhi Mobile secured the 3rd place among digital banks in KSA, achieving an oCX score of 58.
- The average oCX score for KSA digital banks was 49, with Al Rajhi Mobile surpassing this at 58.
- 71% of the reviews they received were positive, 13% were negative, and the rest were neutral.
- The most reviewed topic was “Service Continuity” (50% of all reviews), with a positive sentiment rate of 81%.
- The best-performing month of Al Rajhi Mobile was April 2024, with an oCX score of 75, while the lowest score was 40 in October 2024.
Elevate Customer Loyalty and Revenue with Actionable Insights
- Enhance Customer Loyalty: Identify what truly matters to your customers and deliver experiences that keep them coming back.
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- Stay Ahead with AI-Driven Insights: Uncover patterns in feedback that reveal opportunities for growth and long-term success.
