Associate Product Marketing Manager

Location: Remote

Post date: January 2022

About Us

Alterna CX is a growing technology company. Our machine learning powered voice-of-the-customer (VoC) solution helps companies to continuously improve customer and employee satisfaction. Gartner has recently named us as promising vendor among top 3% of vendors globally in its Magic Quadrant for Voice of Customer applications, along with Forrester recognizing our proprietary technology. We are working with some of the most recognized banks, retailers and insurers in Europe and Asia.

We are looking for a strong team player who will join our growing organization to influence the culture and help build our brand.

Responsibilities

Collect and analysis market information, define existing market target groups and be the expert on competition
Develop product positioning and messaging that differentiates the product in the market
Formulate the specification of new features based on available technology, components and existing market situation in order to have new solutions available on short term
Translate a general product plan into clear detailed product specifications for development
Develop sustainable relationships with customers and partners by triggering an effective and profound dialogue with a win-win mindset to circulate customer success and drive growth
Identify problems in a product or a proposition based on close monitoring of the performance and comes up with solutions that can mitigate the issues collaborating with relevant teams
Support and train sales team including customer onboarding, visit and training
Own and create content (data sheets, infographics, product briefs, brochures, user guides, web content, presentations, sales documentation, product videos) to articulate the benefits of the product

About you

Bachelor’s degree is required in a technical field such as engineering or related areas
5+ years of experience in connecting the marketing & sales with product management functions
1+ years in market/customer facing operations: B2B, and B2C – different go-to-market models
High level of English fluency (will work with international clients)
History of working with tech teams is a plus
Analytical and conceptual thinking
Ability to translate technical information to non-technical content
Bachelor’s degree is required in a technical field such as engineering or related areas