barq oCX Report
November 2024
- Barq ranked 5th among all fintechs in KSA, with an oCX score of 31.
- The average oCX score for KSA fintechs was 9, with Barq significantly outperforming this benchmark at 31.
- 57% of the reviews they received were positive, 25% were negative, and the remainder were neutral.
- The most reviewed topic was “Service Continuity” (42% of all reviews), with a positive sentiment rate of 79% and 18% negative sentiment, indicating mixed user experiences.
- Their best-performing month was October 2024, achieving an oCX score of 70, while their lowest score was -10 in August 2024.
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