Super Bowl LIX brought the Philadelphia Eagles and Kansas City Chiefs to Caesars Superdome in New Orleans.
For fans attending the game, two parts of the experience mattered most: finding reliable tickets and knowing what to expect from the venue.
This guide compares six major ticket apps using oCX scores based on customer reviews from the final three months of 2024. It also summarizes visitor feedback about Caesars Superdome.
Super Bowl LIX Ticket App Rankings at a Glance
- Gametime: 69
- TickPick: 46
- SeatGeek: 26
- Vivid Seats: -17
- Ticketmaster: -58
- StubHub: -66
Six Ticket Apps Analyzed
In our earlier SeatGeek, Ticketmaster, and TickPick customer experience comparison, we analyzed how the three ticket platforms performed using 2023 customer feedback.
This time, we expanded the comparison to six platforms: Gametime, TickPick, SeatGeek, Vivid Seats, Ticketmaster, and StubHub.
The oCX score measures customer experience using feedback from real users. It helps show how customers feel about app usability, pricing, ticket delivery, service quality, and reliability.
We also reviewed feedback about Caesars Superdome to provide a broader view of the Super Bowl experience.
oCX Leaderboard: How Ticket Apps Stack Up
| App | oCX Score |
|---|---|
| Gametime | |
| TickPick | |
| SeatGeek | |
| Vivid Seats | |
| Ticketmaster | |
| StubHub |
What Customers Said About Each Ticket App
Gametime
Gametime received the strongest overall feedback.
Users praised its easy navigation, competitive prices, transparent checkout, and useful seat-view feature. Many also liked the app for last-minute purchases.
Customer service and transaction reliability were additional strengths.
TickPick
TickPick users frequently praised the app’s simple interface and upfront pricing.
The lack of hidden fees made the buying process feel clear and predictable. Many reviewers also considered it a strong alternative to larger ticket platforms.
However, some users reported late or incorrect ticket delivery, weak support, and pricing concerns. These problems sometimes led to missed events or financial loss.
SeatGeek
SeatGeek received positive feedback for affordability, convenience, and ease of use.
Users liked the simple purchase process and the ability to find last-minute deals.
Negative reviews focused on customer service, ticket delivery, app glitches, and advertising that some users found misleading.
Vivid Seats
Some users described Vivid Seats as easy to use and effective for finding reasonably priced tickets.
Positive reviews mentioned the interface, frequent updates, and access to good seats.
Other customers reported delayed or missing tickets, hidden fees, weak support, and concerns about ticket guarantees.
Ticketmaster
Ticketmaster received heavy criticism for login and account-access problems.
Users reported blank screens, repeated error loops, failed updates, and difficulty opening tickets in the app.
Some customers switched to the web version because the mobile experience was unreliable.
StubHub
StubHub’s fees were the most common source of dissatisfaction.
Many users said the final price increased sharply during checkout, which reduced trust in the platform.
Reviewers also reported app crashes, difficulty accessing tickets, and unhelpful customer support.
Caesars Superdome Venue Analysis
Caesars Superdome, home of the New Orleans Saints, hosted Super Bowl LIX.
Visitors generally praised the venue’s atmosphere, cleanliness, staff, sound system, and visual effects.
Recent renovations also received positive feedback. Many attendees felt that the updates improved the building’s design and overall functionality.
What Visitors Liked
- Lively atmosphere for sports and concerts
- Friendly and helpful staff
- Smooth navigation inside the venue
- Strong sound and visual systems
- Short wait times at many events
- Distinctive architecture and enthusiastic fans
Common Areas for Improvement
- Cramped seating
- Limited cup holders
- High parking fees
- Steep stairs
- Limited healthy food choices
- Occasional concerns about staff behavior
Overall, Caesars Superdome earned an average oCX score of 26 based on Google Reviews from event attendees.
Despite some drawbacks, most visitors described the venue as memorable and enjoyable.
Final Ticket App Ranking
Gametime ranked first with an oCX score of 69. Its main strengths were usability, competitive pricing, and transparent checkout.
TickPick followed with 46, while SeatGeek scored 26.
Vivid Seats fell into negative territory at -17. Ticketmaster and StubHub ranked last, with scores of -58 and -66.
Change from the Previous Analysis
- SeatGeek: increased from 11 to 26
- TickPick: increased from 11 to 46
- Ticketmaster: decreased from -36 to -58
The results show that clear pricing, reliable ticket delivery, and smooth app performance have the strongest effect on customer experience.
Gametime and TickPick performed best because they reduced friction during the purchase process. Ticketmaster and StubHub struggled because of app reliability, access problems, fees, and customer support complaints.
