Support Analyst

Location: Istanbul

Post date:  September 1, 2020

About Us

Customer experience management was complicated. We simplified it. Alterna CX solution helps companies measure and manage customer experience and get better results. Some of the most reputable companies in retail, insurance, and banking industries across four countries, including Akbank, İş Bankası, Koçtaş, Sharekhan by BNP Paribas and IuteCredit, use Alterna CX.


  • Provide front-line primary technical support to end-users on various technical issues and problems relating to software
  • Attend customer meetings to gather requirements and understand the issue deeper
  • Works very closely with our development team, providing required technical details to them and escalate the issue if required,
  • Solve basic customer problems without escalating to the development team
  • Perform root cause analysis of client issues

About you

  • BSc/BA in Computer Science, Math, Engineering or any other engineering department
  • Speaking and writing English at the business level fluency
  • Minimum 2-4 years analyst experience
  • Experience with different databases and SQL, MSSQL is a huge plus
  • Basic understanding of SDLC (waterfall, agile) and ITSM (incident, request, problem, change, etc.)
  • Understanding of the RESTful API, XML/JSON structures
  • Proven ability to thrive in a challenging, demanding and rapidly changing environment
  • Troubleshooting and problem-solving skills