Tracking experiences across services, identifying the drivers of detractors and improving processes with quick fixes tags: Zubizu is the first digital loyalty platform in Turkey. The platform is shaped according to the users’ interests and nurtured by the latest...
Tracking experiences across services, identifying the drivers of detractors and improving processes with quick fixesZubizu is the leading digital loyalty platform in Turkey. The platform is shaped according to the users’ interests and nurtured by the latest trends....
Together with Ümran Akbulut, Customer Experience Manager at İş Bank, our CEO Gurol Kurt spoke to Efma’s Boris Plantier about the origins of our successful collaboration. How did the two of you meet? Ümran Akbulut: For İş Bank, a well-known and highly respected...
Case Study: Koçtaş “ML-based text analytics and sentiment analytics algorithms run for open-ended feedback. We can now identify the root cause for satisfaction and dissatisfaction almost in real-time. We can also observe trends at each touchpoint and topics and take...
