Centrepoint oCX Report
November 2024
- Centrepoint ranked as the 19th among shopping apps in the UAE and KSA combined, with an oCX score of 9.
- The average oCX score for UAE and KSA shopping apps was 34, placing Centrepoint significantly below this benchmark at 9.
- 44% of the reviews they received were positive, 35% were negative, and the remainder were neutral.
- The most reviewed topic was “Service Quality” (20% of all reviews), with 58% positive sentiment and 34% negative sentiment, highlighting mixed user experiences.
- The best-performing month for Centrepoint was March 2024, with an oCX score of 27, while the lowest score was -7 in August 2024.
Elevate Customer Loyalty and Revenue with Actionable Insights
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